Who we are
I am Joanna Kelsall, based in Worcester, England. I trade as Joanna Kelsall. My husband, Andrew Kelsall assists by running this website and taking care of other things behind the scenes, such as accounts. We are generally known as Jo and Andy. My website address is: https://www.joannakelsall.com.
WHAT INFORMATION DO WE COLLECT AND WHAT DO WE DO WITH IT?
We only collect information provided to us by yourself. When you browse our website, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.
Information will only be retained for as long as necessary to fulfil all our responsibilities, including financial record keeping.
We keep contact form submissions for as long as necessary for customer service purposes, but we do not use the information submitted through them for marketing purposes.
Consent
How do you get my consent?
When you provide us with personal information to complete a transaction, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at https://www.joannakelsall.com/contact/. Please note that we will be unable to remove your information from our essential records, for example: invoices and receipts.
Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Cookies
Cookies are small files that a website puts on your computer. These files cannot access any of your personal information.
Data gathered will not identify you personally. It is strictly aggregate statistical data about our visitors and how they used our resources on the site. No identifying personal information will be shared at any time via cookies.
When used, cookies are automatically placed on your computer or mobile device These cookies are designed to help us correct and improve our site’s services or products for you.
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
You may elect to decline all cookies via your computer. Every computer has the ability to decline file downloads like cookies. Your browser has an option to enable the declining of cookies. If you do decline cookie downloads you may be limited to certain areas of our site, as there are parts of our site that require cookies for it to work.
You can control cookies that are deployed on your computer by changing the settings in your browser. Please check your browser for cookie settings.
There are many browser extensions that can be added to your browser to ensure that you are not tracked, or cookies are deployed. Have a look in the web store of your chosen browser for more information.
Third Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located at different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Our third-party services are provided by:
SiteGround: GDPR compliant Web Hosting and CDN
Cloudflare: Content Delivery Network with security measures (Currently not used but may be again in the future)
Automattic: WordPress plus associated site protection and visitor statistics. See below.
Google reCAPTCHA v3 protects our contact form from spam and is subject to their privacy policy.
This website is powered by WordPress which is owned by Automattic and also uses their WooCommerce ecommerce solution.
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of basket contents while you’re browsing our site.
Note: you may want to further detail your cookie policy, and link to that section from here.
When you purchase from us, we’ll ask you to provide information including your name, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who has access
We, Jo & Andy, have access to the information you provide us. For example:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
We have access to this information to help fulfil orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example —
Payments
In addition to Bank Transfers we accept Credit & Debit Card payments, and these are processed via Stripe on behalf of WooCommerce Payments. Apple Pay & Google Pay are processed the same way.
We may accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
Links
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. For example, you may have noticed the padlock which indicates that your connection to our website is encrypted. All transactions through our shop are encrypted and processed by WooCommerce Payments via Stripe for Credit & Debit Cards or Apple Pay & Google Pay. PayPal and Bank Transfer are the other payment options.
Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependants to use this site.
Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information then please contact us at contact@joannakelsall.com. Alternatively, you may reach us through our contact form.